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Preference Warranty Acoustic Preference products are manufactured from highest-quality materials and components that are selected with the maximum care. State-of-the-art technical and design solutions are taken into account. Acoustic Preference products are extensively tested with lots of care and precision and must pass pretentious and rigorous quality control standards, to give first-class service and delights to all customers. Any Acoustic Preference product, not performing satisfactorily may be returned to the factory with full money-back guarantee in 30 days period. But only for purchase directly from Acoustic Preference (if returned, customer is responsible for shipping charges). Acoustic Preference warranty protects the original retail purchaser for a period of five (5) years (parts and labor) from any failure as a result of original manufacturing defects and begins from the date of purchase. A valid and registered serial number is required for warranty coverage. This warranty is transferable to subsequent purchasers within the original five-year period. If used Acoustic Preference product is sold to new costumer before warranty expires, he must re-register product on Acoustic Preference web site or regular mail to claim rights from Acoustic Preference warranty. Send us e-mail or regular mail with your full address and product model and serial number. TERMS AND CONDITIONS - Close 1. This warranty will not be acceptable in cases other than defects in materials and/or workmanship at the time of purchase. 2. Warranty will not be accepted: - for damages caused by any use other than correct use described in the user manual, - for damages caused by incorrect installation, connection or packing, - for negligence, modifications, or use of parts that are not made or authorized by Acoustic Preference, - for damages caused by faulty or unsuitable ancillary equipment, - for damages caused by accidents, lightning, water, fire heat, war, public disturbances or any other cause beyond the reasonable control of Acoustic Preference, - for products whose serial number has been altered, deleted, removed or made illegible, - if repairs or modifications have been executed by an unauthorised person. 3. Return authorization must first be obtained by either calling or writing to Acoustic Preference customer support prior to shipping the product. When obtaining return authorization, please be prepared to provide the model, serial number, and a complete, explicit description of the problem. A copy of the original, dated Bill of Sale must be included to confirm warranty status. 4. Shipping and Transfer of Risk: The customer is responsible for shipping charges to the factory. The risk is transferred to the buyer as soon as the shipment has been taken over by the forwarder/forwarding agent or has left the seller's warehouse for shipment. If shipment is delayed on request of the buyer, the risk is transferred to the buyer at the time of shipping notice. Please always retain the original packing materials. Acoustic Preference products must be properly packaged (in its original packing materials whenever possible) and the proper return authorization must be on the outer carton for easy identification. Improper packaging may lead to unnecessary freight damage that is not covered by either the freight carrier or the warranty. |